You can contact Customer Support at klientai@bondora.lt.
Media requests, sponsorship proposals and other public queries are welcomed to media@bondora.com.
Our operating hours are Monday to Friday, 9:00–17:00. We can assist you in Lithuanian or English, and we always do our best to reply within one business day.
To verify your identity, please make sure you contact us using the email address linked to your Bondora account. If you no longer have access to your registered email address, please update it in your Bondora account first. This will help us respond to your request faster and avoid additional questions.
If you contact us from a different email address, we may need additional information to verify your identity before we can assist you. This may include a copy of your ID, your personal identification number, or other details.
How to contact Support effectively
Please describe your problem or issue as accurately and clearly as possible. This helps us avoid additional questions and start assisting you right away.
If you send us a document or an image, please make sure it is clear and contains all the necessary information.
If you are contacting us about a technical issue, please include a screenshot showing the error message.
If you would like to ask about a payment you have made, please attach the payment statement.